How To Fix Visual Voicemail Not Working Error On Android [2023]

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Visual voice-mail is a popular app that has been introduced by Android a long time ago. It allows users to see and hear the voice messages and also read them. The app is also available for iOS as well which only contributes to its popularity as well. There are plenty of users of this app and they have good things to say about it as well.
But with every good thing comes some glitches and issues that we have to deal with or resolve as soon as possible. Something similar happens with the Visual Voicemail app as some users have complained that it stopped working and they couldn’t connect to the app either. When the app opened it says “Voicemail Something went wrong” or something went wrong and you can’t connect to the app right now. There are plenty of reasons that can happen to anyone.
Since you are here, we can assume that you are also having this issue with your Visual Voicemail and looking for ways to resolve it. Well, you have come to the right place because we have some ways that can help you fix the issue so that you would be able to use the app again and listen to or hear the Visual Voicemail.
But before we start to talk about the solution, you might want to know what can cause such issues and what are the reasons behind them. So here are some of the reasons why your Visual Voicemail is not working;
  • The app is proprietary to Verizon, so if you haven’t contacted Verizon yet, this may cause this issue.
  • You may not have given the proper permission to the app which may have resulted in the issue.
  • You may not have a stable or strong internet connection.
  • You may not have updated the app for a long time now and this can be a reason as well.
  • Corrupt missing Visual Voicemail application files
These are some of the common and simple reasons why your Visual Voicemail is not working on Android. You may look at these and address these issues to resolve the problem as soon as possible.
To help you out, we have a number of solutions that can fix the Visual Voicemail Not Working On Android, so have a look at the following:

Fix Visual Voicemail Not Working Error On Android

1. Allow Visual Voicemail Background Data Usage

If you haven’t allowed the app to use the data in the background then this may be the reason why the app isn’t working anymore or you have to troubleshoot the app as well. While the setting for the background data usage setting differs from one device to another, we have a simplified procedure that can help you to fix the issue, have a look at the following steps:
  • Go to the Settings of your phone
  • Now find and tap on the Application options in your settings and then click on the App Manager.
  • Now find the Visual Voicemail app among the other apps that you have on your phone.
  • Click on the Mobile Data
  • Finally, enable the  “Allow background data usage.”
If the issue is happening because of the background data usage then it would resolve.

2. Clear Cache and Data of an Application

Most of the time an app may not work properly if there is too much cache that has been stored or the data is pretty huge as well. So you might need to clear the cache and the data of the app and in this situation, the cache and data of the Visual Voicemail on Android. Here is how you can do it:
  • Go to the Settings of your phone
  • Now find and tap on the Application options in your settings and then click on the App Manager.
  • Now find the Visual Voicemail app among the other apps that you have on your phone.
  • Now go to the Storage of the app. You will find both the cache and data options.
  • Clear the cache and also tap on the clear all data option under the Storage management.
Make sure you remember the log-in details and you don’t have something important that you might want to save before you delete the data.

3. Reset Network Settings

The network plays a pretty big role when it comes to the Visual Voicemail app. So if there are any issues with the network, this may cause some issues as well. That is why you need to reset the network settings to resolve the issue of Visual Voicemail Not Working On Android.
Here is how you can do it;
  • Go to the settings of your phone
  • Now scroll down and tap on the general management or system management
  • Find the reset tab and then click on the Reset Network Settings
  • Confirm the reset and then wait for the settings to go back to the default. This may help you troubleshoot the application smoothly again.
  • You can also turn on your phone or just activate the flight mode to reset the network. This may work with network-related issues.

4. Turn Visual Voicemail ON/OFF

If the issue is caused by a simple software glitch you may need to toggle the Visual Voicemail on and off quite a few times to make sure it starts working again.
  • Go to the “phone” or “call” application on your phone
  • Now click on the three dots that you will find on the right of your screen
  • Click on the settings
  • Now go to the Voicemail setting
  • Toggle it on if it’s off or just turn it off and on again.
This may help you fix the issue and will make sure that your application starts working again.

5. Deactivate Call Forwarding

If the above solutions didn’t work for you then you may try deactivating the call forwarding feature on your phone. Sometimes this can cause issues with the Visual Voicemail app and how it works.
To disable the call forwarding feature, you need to do the following:
  • Go to your “Phone” app and dial *73 and dial the number
  • Wait for the beeps and wait to disable the call forwarding.

6. Update or Reinstall the Visual Voicemail app

Using an outdated app is never a smart move and you might want to update the Visual Voicemail application if it hasn’t been done for a long time. It is pretty simple to do.
All you need to do is to go to the Play Store on your android and look for the Visual Voicemail. If there is an update available then click the option and let your phone download and install the latest version of the app. You should be able to use the Visual Voicemail again once it’s updated and installed.
If the app is already updated, you might want to go Uninstall it and then reinstall it on your phone.

7. Contact the Customer Support

If nothing works for you, you might want to contact customer support as well and let them know about the issues you are facing.
They will respond to your request as soon as possible and fix the issue for you within the shortest duration possible.

Conclusion

So this is how you can fix the Visual Voicemail Not Working On Android issue. We have listed down the popular solutions and many of the people have reported that these solutions worked for them and their Visual Voicemail started working just fine.
So that would be all for now and we hope that you got everything that you have been looking for and we hope you found our article helpful. So thank you for visiting us and keep coming for more such helpful content in the future.

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